{"id":16582,"date":"2024-09-20T12:27:57","date_gmt":"2024-09-20T10:27:57","guid":{"rendered":"https:\/\/amit-t.top-me.eu\/?page_id=16582"},"modified":"2025-01-07T15:43:28","modified_gmt":"2025-01-07T13:43:28","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/amit.cz\/en\/technical-solution\/technical-support\/","title":{"rendered":"Technical support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16582\" class=\"elementor elementor-16582\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63edc1b e-flex e-con-boxed e-con e-parent\" data-id=\"63edc1b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc78a60 e-flex e-con-boxed e-con e-parent\" data-id=\"cc78a60\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-de46917 e-con-full e-flex e-con e-child\" data-id=\"de46917\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd207f9 elementor-widget elementor-widget-heading\" data-id=\"dd207f9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83fb450 elementor-widget elementor-widget-text-editor\" data-id=\"83fb450\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The technical support department is available to all our customers every working day from 08:00 to 16:00 (CET). We actively address issues reported by customers through phone or email communication. For tracking our communications, we use the Request Tracker ticketing system from Best Practical. Each new request has a unique identifier, an assigned resolver, and its own lifecycle. We work transparently and collaboratively, allowing us to easily follow up on previous communications with customers.<\/p><p>We often deal with inquiries from our partners and integrators, such as \u0160KODA Transportation a.s., STADLER, and \u017dOS Vr\u00fatky a.s. Another significant group of clients consists of operators, including end customers like \u010cesk\u00e9 dr\u00e1hy, \u017dSSK, RegioJet, Arriva, LeoExpress, and many others.<\/p><p>However, our team invests most of its time primarily in testing project solutions, which we subsequently hand over to integrators. Our main goal is to thoroughly check and document everything for the customer, ensuring that the installation of new software packages on individual vehicles is straightforward and trouble-free.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4cd98 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3e4cd98\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"\/en\/contacts\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">contact US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Technical Support The technical support department is available to all our customers every working day from 08:00 to 16:00 (CET). We actively address issues reported by customers through phone or email communication. For tracking our communications, we use the Request Tracker ticketing system from Best Practical. Each new request has a unique identifier, an assigned resolver, and its own lifecycle. We work transparently and collaboratively, allowing us to easily follow up on previous communications with [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":15800,"parent":16551,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width-no-title.php","meta":{"inspiro_page_layout":"narrow","inspiro_hide_title":false,"footnotes":""},"class_list":["post-16582","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technical support - AMiT Holding<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/amit.cz\/reseni\/technicka-podpora\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical support - AMiT Holding\" \/>\n<meta property=\"og:description\" content=\"Technical Support The technical support department is available to all our customers every working day from 08:00 to 16:00 (CET). We actively address issues reported by customers through phone or email communication. For tracking our communications, we use the Request Tracker ticketing system from Best Practical. Each new request has a unique identifier, an assigned resolver, and its own lifecycle. We work transparently and collaboratively, allowing us to easily follow up on previous communications with [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/amit.cz\/reseni\/technicka-podpora\/\" \/>\n<meta property=\"og:site_name\" content=\"AMiT Holding\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-07T13:43:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/amit.cz\/wp-content\/uploads\/2024\/05\/colleagues-working-together-call-center-with-headphones-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1703\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/amit.cz\/reseni\/technicka-podpora\/\",\"url\":\"https:\/\/amit.cz\/reseni\/technicka-podpora\/\",\"name\":\"Technical support - AMiT Holding\",\"isPartOf\":{\"@id\":\"https:\/\/amit.cz\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/amit.cz\/reseni\/technicka-podpora\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/amit.cz\/reseni\/technicka-podpora\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/amit.cz\/wp-content\/uploads\/2024\/05\/colleagues-working-together-call-center-with-headphones-scaled.jpg\",\"datePublished\":\"2024-09-20T10:27:57+00:00\",\"dateModified\":\"2025-01-07T13:43:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/amit.cz\/reseni\/technicka-podpora\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/amit.cz\/reseni\/technicka-podpora\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/amit.cz\/reseni\/technicka-podpora\/#primaryimage\",\"url\":\"https:\/\/amit.cz\/wp-content\/uploads\/2024\/05\/colleagues-working-together-call-center-with-headphones-scaled.jpg\",\"contentUrl\":\"https:\/\/amit.cz\/wp-content\/uploads\/2024\/05\/colleagues-working-together-call-center-with-headphones-scaled.jpg\",\"width\":2560,\"height\":1703},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/amit.cz\/reseni\/technicka-podpora\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/amit.cz\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Technical solution\",\"item\":\"https:\/\/amit.cz\/en\/technical-solution\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Technical support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/amit.cz\/#website\",\"url\":\"https:\/\/amit.cz\/\",\"name\":\"AMiT Holding\",\"description\":\"Elektronika pro kolejov\u00e1 vozidla a ve\u0159ejnou dopravu\",\"publisher\":{\"@id\":\"https:\/\/amit.cz\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/amit.cz\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/amit.cz\/#organization\",\"name\":\"AMiT Holding\",\"url\":\"https:\/\/amit.cz\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/amit.cz\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/amit.cz\/wp-content\/uploads\/2024\/02\/amit-logo.png\",\"contentUrl\":\"https:\/\/amit.cz\/wp-content\/uploads\/2024\/02\/amit-logo.png\",\"width\":110,\"height\":31,\"caption\":\"AMiT Holding\"},\"image\":{\"@id\":\"https:\/\/amit.cz\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Technical support - AMiT Holding","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/amit.cz\/reseni\/technicka-podpora\/","og_locale":"en_US","og_type":"article","og_title":"Technical support - AMiT Holding","og_description":"Technical Support The technical support department is available to all our customers every working day from 08:00 to 16:00 (CET). We actively address issues reported by customers through phone or email communication. For tracking our communications, we use the Request Tracker ticketing system from Best Practical. Each new request has a unique identifier, an assigned resolver, and its own lifecycle. We work transparently and collaboratively, allowing us to easily follow up on previous communications with [&hellip;]","og_url":"https:\/\/amit.cz\/reseni\/technicka-podpora\/","og_site_name":"AMiT Holding","article_modified_time":"2025-01-07T13:43:28+00:00","og_image":[{"width":2560,"height":1703,"url":"https:\/\/amit.cz\/wp-content\/uploads\/2024\/05\/colleagues-working-together-call-center-with-headphones-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/amit.cz\/reseni\/technicka-podpora\/","url":"https:\/\/amit.cz\/reseni\/technicka-podpora\/","name":"Technical support - AMiT Holding","isPartOf":{"@id":"https:\/\/amit.cz\/#website"},"primaryImageOfPage":{"@id":"https:\/\/amit.cz\/reseni\/technicka-podpora\/#primaryimage"},"image":{"@id":"https:\/\/amit.cz\/reseni\/technicka-podpora\/#primaryimage"},"thumbnailUrl":"https:\/\/amit.cz\/wp-content\/uploads\/2024\/05\/colleagues-working-together-call-center-with-headphones-scaled.jpg","datePublished":"2024-09-20T10:27:57+00:00","dateModified":"2025-01-07T13:43:28+00:00","breadcrumb":{"@id":"https:\/\/amit.cz\/reseni\/technicka-podpora\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/amit.cz\/reseni\/technicka-podpora\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/amit.cz\/reseni\/technicka-podpora\/#primaryimage","url":"https:\/\/amit.cz\/wp-content\/uploads\/2024\/05\/colleagues-working-together-call-center-with-headphones-scaled.jpg","contentUrl":"https:\/\/amit.cz\/wp-content\/uploads\/2024\/05\/colleagues-working-together-call-center-with-headphones-scaled.jpg","width":2560,"height":1703},{"@type":"BreadcrumbList","@id":"https:\/\/amit.cz\/reseni\/technicka-podpora\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/amit.cz\/"},{"@type":"ListItem","position":2,"name":"Technical solution","item":"https:\/\/amit.cz\/en\/technical-solution\/"},{"@type":"ListItem","position":3,"name":"Technical support"}]},{"@type":"WebSite","@id":"https:\/\/amit.cz\/#website","url":"https:\/\/amit.cz\/","name":"AMiT Holding","description":"Elektronika pro kolejov\u00e1 vozidla a ve\u0159ejnou dopravu","publisher":{"@id":"https:\/\/amit.cz\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/amit.cz\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/amit.cz\/#organization","name":"AMiT Holding","url":"https:\/\/amit.cz\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/amit.cz\/#\/schema\/logo\/image\/","url":"https:\/\/amit.cz\/wp-content\/uploads\/2024\/02\/amit-logo.png","contentUrl":"https:\/\/amit.cz\/wp-content\/uploads\/2024\/02\/amit-logo.png","width":110,"height":31,"caption":"AMiT Holding"},"image":{"@id":"https:\/\/amit.cz\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/amit.cz\/en\/wp-json\/wp\/v2\/pages\/16582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amit.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amit.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amit.cz\/en\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/amit.cz\/en\/wp-json\/wp\/v2\/comments?post=16582"}],"version-history":[{"count":11,"href":"https:\/\/amit.cz\/en\/wp-json\/wp\/v2\/pages\/16582\/revisions"}],"predecessor-version":[{"id":17213,"href":"https:\/\/amit.cz\/en\/wp-json\/wp\/v2\/pages\/16582\/revisions\/17213"}],"up":[{"embeddable":true,"href":"https:\/\/amit.cz\/en\/wp-json\/wp\/v2\/pages\/16551"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/amit.cz\/en\/wp-json\/wp\/v2\/media\/15800"}],"wp:attachment":[{"href":"https:\/\/amit.cz\/en\/wp-json\/wp\/v2\/media?parent=16582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}