The technical support department is available to all our customers every working day from 08:00 to 16:00 (CET). We actively address issues reported by customers through phone or email communication. For tracking our communications, we use the Request Tracker ticketing system from Best Practical. Each new request has a unique identifier, an assigned resolver, and its own lifecycle. We work transparently and collaboratively, allowing us to easily follow up on previous communications with customers.

We often deal with inquiries from our partners and integrators, such as ŠKODA Transportation a.s., STADLER, and ŽOS Vrútky a.s. Another significant group of clients consists of operators, including end customers like České dráhy, ŽSSK, RegioJet, Arriva, LeoExpress, and many others.

However, our team invests most of its time primarily in testing project solutions, which we subsequently hand over to integrators. Our main goal is to thoroughly check and document everything for the customer, ensuring that the installation of new software packages on individual vehicles is straightforward and trouble-free.